I use a few of the Google tools available. When it comes time for my monthly backups of my web stuff, I use Google Takeout. Google Takeout creates a backup of all your Google stuff and creates one big zip file of it that you can download to your machine.
I had some trouble with it today, it wasn’t generating my download file so I sent an email to their support team. I got an email back in about five minutes:
Thanks for your mail. We’re currently working on this issue, we hope to have it resolved by next week. Sorry for the inconvenience,
–The Takeout team
So I’ll try again next week and see if its working as expected. But overall not bad support for what is essentially a suite of free tools.
Another Googler got back to me and said to try again, and sure enough it worked just fine. Problem solved. Thanks Google. Now get back to keeping the NSA from spying on my appetizer recipes in Google Docs.